BT prepares to offer legal services

22 February 2013

Car crash by Rool Paap, Licenced under Creative Commons Attribution

Car crash by Rool Paap, Licenced under Creative Commons Attribution



<i>BTwatch Report #241</i> <b>Extract</b>


BT prepares to offer legal services

BT Claims, BT Group’s claims management subsidiary, is preparing to begin offering legal services to business customers, and the company has applied for the trademark “BT Law” to be registered for legal services.

Up to now, BT Claims has only provided claims management services for BT’s 35,000 strong fleet of vehicles, and currently handles: 4,000 at fault accident damage and personal injury claims with an average liability value in excess of £5m; and around 3, 000 non fault loss recovery claims, with an annual recovered value of more than £2.5m.

In February 2012, the company confirmed its intention to expand the service to third party companies, including brokers and insurers, and applied to the Solicitors Regulation Authority to become an alternative business structure (ABS), as permitted under so called “Tesco Law” legislation, which came into effect in January 2012 (BTwatch, #231).

“ We are waiting for the grant of our ABS licence, which is proceeding through the Solicitors Regulation Authority…When we get our licence, BT Claims will offer its services to other corporates, insurance companies, and brokers who share the same values as it, and see this as an opportunity to improve their approach to the way in which they manage claims. BT Claims will not be going into the consumer market. ”
— BT spokesperson.

The latest move follows BT Group’s acquisition of Tikit, an IT company specialising in applications and software for the accountancy and legal professions, in November 2012 (BTwatch, #239).

[Further reference: BT to offer legal services to businesses after new 'BT Law' trade mark is registered -- Huffington Post, 15 January 2013.]


More info: <b>Try/Buy</b>


About BTwatch

Report: #241
Covering: January-February 2013
Published: February 2013
Next report: March 2013

For comprehensive coverage of BT Group worldwide, nothing comes close to BTwatch. Independent and unbiased, BTwatch offers unparalleled scope, valuable analysis and a considered view of BT’s corporate, domestic and international activities.

  • BTwatch provides a thorough yet accessible grounding in the state of BT now, and where it is going. Following BTwatch enables our clients to get up to speed quickly, and stay ahead of their game.
  • BTwatch provides comprehensive analysis and insight into everything relating to BT, including its Divisions -- BT Retail, BT Wholesale, BT Global Services, and BT Openreach -- and its European and wider international operations. Also covered in-depth are strategy, financials, and associates and investments (such as Tech Mahindra).
  • Our ‘watch' report services are repeatedly described by clients and end-users as the single most valuable source of third-party sales intelligence, and are considered invaluable by many high-achieving commercial teams and account directors.
  • A unique source of valuable opportunities, knowledge, planning, strategy, and much more, the reports represent both tactical tool and strategic reference, providing input and even a springboard for corporate planning, reporting, and meetings.
  • A ‘must-have' for sales teams focused on high-value sales, maintaining strategic relationships, and managing extended sales cycles. Just one nugget, insight, or validation can pay for the service many times over.
  • Pricing is typically USD $8.2k / EUR 5.7k / UKP £5k per year for an Account Team Licence, and can be tailored to meet your specific needs and situation. Copies of individual reports are also available, priced from GBP £999 (USD $1,650 / EUR 1,100). Multiple purchasing options available, including payment cards.
  • Delivered electronically 10-12-plus times a year, with back issues also available, providing unparallelled reference and insight into major events, strategic initiatives, financials and KPIs.
  • Contact us for further information, including samples and evaluation trial requests. info@marketmettle.com / +44-20-7183-0111.


<b>Contents</b>


BTwatch Report #241 contents

4 BT Group

4 Q3 FY12-13 results
4 BT reorganises back office, and prepares to fight
4 BT TSO to squeeze more savings, make GS/Wholesale merger a prospect?
5 BT Group financial highlights, Q3 and 9M FY12-13
6 Margin comparisons cast Global Services in poor light
6 Group financial performance highlights need for action…
7 BT to push back against perceived regulatory injustice
8 …divisional split shows BT of two halves
8 BT Group, performance by unit, Q3 FY12-13
9 Broadband remains only source of BT growth
9 BT Group, revenue by product type, Q3 and 9M FY12-13
10 Costs
10 Costs keep dropping, but operator payments still driver
10 BT Group, operating costs, Q3 and 9M FY12-13
11 Capex
11 Q3 FY12-13
11 BT capital expenditure goes into reverse
11 Lower capex supports cash flow
11 BT Group, capital expenditure, Q3 and 9M FY12-13
12 KPI
12 Physical lines returns to growth; Retail slide continues
12 BT Group, KPIs, Q3 FY12-13
13 Pension
13 Pension deficit grows again
13 People
13 People movement highlights
15 Regulatory
15 Ofcom to consider BT reporting requirements
15 Digital Britain
15 More BDUK projects move towards commencement…
15 Regional BDUK project status
16 Legal
16 BT appoints new firms to legal panel
16 …BT continues to rack up contracts
17 BT Fleet
17 BDUK will boost fibre coverage by 1.8 million premises
17 Bidding begins in UK spectrum auction
18 Social responsibility
18 Work begins on Superfast Cymru project
19 Operations
19 BT clashes with unions over agency pay
19 Oxfordshire town self funds fibre rollout
20 FTTH Council pushes for greater focus on FTTH
21 Security
21 FTTH Council data shows progress in UK FTTP rollout
21 Homes passed and subscriber numbers for UK FTTC services, December 2012
22 BT Claims
22 BT prepares to offer legal services
23 Intellectual property
23 BT partners WiLan for patent licensing
23 BT continues intensified IPR focus
24 Industry groups
24 Operators form ETSI virtualisation standards group
26 Q3 FY12-13 results

26 BT Retail

26 Q3 FY12-13 results
26 BT Retail builds for renewed consumer market charge
26 Recovering BT Business perks up division; Enterprises reliant on Expedite
27 BT Ireland
27 Eircom to offer fibre access to rivals
27 Price hikes boost Consumer, despite “2012 price freeze” claims
27 Cost cutting success a mixture of good and bad news
27 BT Retail, financial highlights, Q3 and 9M FY12-13
28 BT Ireland
28 Battle with BSkyB continues for broadband
28 Broadband customer numbers (‘000), Q3 FY12-13
28 Customer conversions to fibre hint at pent up demand…
29 BT Ireland
29 ComReg issues warning to Eircom
29 …but progress in hands of rivals
29 Pay TV numbers weak, but YouView effect yet to be seen
29 Pay TV, customer numbers (‘000), Q3 FY12-13
30 BT Expedite
30 Expedite reports record online Christmas
30 BT Vision looking for value niche but Virgin may have upper hand
30 BSkyB negotiations a serious dampener on BT optimism
31 Livingston plays down costs of content so far…
31 BT alone among big four in losing fixed lines
31 Calls and lines, customer numbers (‘000), Q3 FY12-13
32 Advertising
32 Advertising and sponsorship
32 BT in discussions over UK Athletics sponsorship deal
33 Broadband
33 BT takes the fight to rivals with broadband improvements
34 Products and services
34 New consumer cloud storage service
34 BT fights back in the face of slipping share
35 “…out of context…”
35 Watson on future of BT brands
35 Television services
35 BT Vision look to innovate in sport broadcasting
35 Ambitious broadcast plans emphasise BT commitment to cause
37 Plusnet
37 Plusnet to trial IPv4 address sharing
37 Cisco references BT’s content commitment
37 BT Sport unveils new logo
38 Pitch wins BT Sport public relations account
38 Balding signed for new BT Sport show
38 BT Sport to sign John Murray?
39 BT may pick up ESPN sports rights
39 Wireless networks
39 Ruckus Wireless upgrades Thames Wi Fi network
40 Competitors
40 Virgin Media acquired by Liberty Global
41 BT Conferencing
41 BT Conferencing appoints Howard Dickel as Chief Exec

42 BT Global Services

42 Q3 FY12-13 results
42 Global Services sees a ‘less bad’ future
42 Cost cutting continues with Chanmugam maintaining a watchful eye
43 Awards and Accreditations
43 BT Global Services, financial highlights, Q3 FY12-13
43 Order intake picking up, but trend still down
44 BT International: Europe
44 Public sector contracts
44 BT wins £25m tri borough contract; potential for more
45 Financial services
45 BT wins NBAD contract
45 Cornwall Council deal in doubt as NHS trust pulls out
46 Products and services
46 BT upgrades BT Contact offering
47 Webchat increasingly important channel for customer services
47 BT highlights Cloud Contact deal from Tesco

49 BT Wholesale

49 Q3 FY12-13 results
49 Wholesale rumbling back to life
49 Pain at Wholesale still present despite optimism…
50 …but order book doubles in a year, as BSkyB and EE provide helping hands
50 BT Wholesale, financial highlights, Q3 and 9M FY12-13
50 IP Exchange boosts Wholesale and Global Services

51 Openreach

51 Openreach continues managed services heavy lifting
51 Q3 FY12-13 results
51 Regulator reins in Openreach growth
51 Openreach, financial highlights, Q3 and 9M FY12-13
52 Fibre
52 Openreach takes pride in fibre rollout progress
52 Openreach sees smaller ISPs putting energy into fibre market
53 Commercial impetus behind fibre, despite BT philanthropic claims
53 Fibre availability running close to rollout schedule; self install looms
53 TalkTalk maintains fibre grumbles
54 Suppliers
54 Openreach selects Infosys’ AssistEdge
54 Network
54 Openreach to trial small cell based Mobile Infill Solution
55 Deddington FOX pilot goes live
55 Openreach details next phase of fibre rollout

56 Index


<b>Index</b>


BTwatch Report #241 index

A

Advertising Standards Authority, 32, 33
Alcatel-Lucent, 13, 20
Andrews & Arnold (AAISP), 38
– Kennard, Adrian, 38
AOL, 23
AT&T, 24
Avaya, Inc., 46
Aviva, 32

B

Be Broadband, 52
Bird and Bird, 16
British Broadcasting Corporation (BBC), 16, 17, 32, 37, 38
British Sign Language, 18
Broadband Delivery UK (BDUK), 15, 16, 17, 18, 19, 52
BSkyB, 28, 29, 30, 31, 33, 39, 50
– Sky Sports, 30, 35
– The Cloud, 30
BT Group, 4, 5, 6, 8, 9, 10, 11, 12, 13, 15, 16, 18, 19, 21, 22, 23, 24, 27, 30, 32, 37, 40, 42, 50, 51, 54
– BT Fleet Partners, 17
– – BT Claims, 22
– BT Global Services, 4, 5, 6, 8, 9, 10, 11, 13, 41, 42, 43, 44, 45, 46, 50
– – BT Advise, 46
– – BT Assure, 21
– – BT Cloud Contact, 46
– – BT Connect, 37, 43, 45
– – BT Contact Centre, 43
– – BT International, 44
– – BT One, 43
– – BT Radianz, 45
– – Spain, 43
– BT Pension Fund, 13
– BT Pension Scheme, 13
– BT Retail, 6, 8, 9, 10, 11, 12, 13, 21, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 38, 39, 42, 52, 53
– – BT Business, 26
– – BT Conferencing, 13, 26, 41
– – BT Consumer, 12
– – BT Contact, 43, 46
– – BT Engage IT, 41
– – BT Enterprises, 26
– – BT Expedite, 26, 30
– – BT Fresca, 30
– – BT Government, 45
– – BT Infinity, 21, 28, 33, 34, 35
– – BT Ireland, 27, 28, 29
– – BT Northern Ireland, 12, 13
– – BT Payphones, 26
– – BT Vision, 16, 30, 35, 37
– – BT Wi-Fi, 26, 39
– – Plusnet, 12, 13, 31, 37, 38, 39
– – SmartTalk, 18
– – Tikit, 13, 22
– BT Technology, Service and Operations, 4, 6
– – BT Innovate & Design, 4, 13
– – BT Operate, 4, 13
– BT Wholesale, 4, 5, 6, 8, 9, 10, 11, 12, 13, 21, 42, 49, 50
– – IP Exchange, 50
– – Wholesale Broadband Connect, 11
– Executives
– – Alvarez, Luis, 43
– – Chanmugam, Tony, 4, 5, 42
– – Clarke, Don, 24
– – Claydon, Catherine, 13
– – Dalton, Ian, 13
– – Dickel, Howard, 13, 41
– – Garfield, Olivia, 13
– – Karlowski, Pawel, 44
– – Livingston, Ian, 7, 21, 30, 31, 42, 50, 52, 53
– – Lowe, Rich, 41
– – Murphy, Bill, 19
– – Ogino, Toshiro, 13
– – Patterson, Gavin, 28
– – Petter, John, 33
– – Small, Andrew, 46
– – Summers, Paul, 13
– – Vining, Richard, 30
– – Watson, Marc, 35
– – Williams, Suzi, 38
– Ex-executives
– – Kelly, Jeff, 43
– – Lavery, Kevin, 45
– – Raja, Himanshu, 13
– – Verwaayen, Ben, 13
– Innovate & Design
– – Adastral Park, 54
– Niche Spectrum Ventures, 17, 54
– Openreach, 6, 8, 9, 10, 11, 12, 13, 20, 21, 28, 29, 31, 51, 52, 53, 54, 55
– – EMP, 52
– – GEA-FTTC, 55
– – ISDN30, 12

C

Cambridgeshire County Council, 16, 17
Channel 4, 38
Cisco Systems, Inc., 20, 37, 46
CMS Cameron McKenna, 16
Commission for Communications Regulation (ComReg, Ireland), 27, 28, 29
Communications Workers Union, 19
Competition Appeal Tribunal, 30
Cornwall Council, 45

D

Department for Culture, Media and Sport
– BDUK, 15, 16, 17, 18, 19, 52
Deutsche Telekom, 24
Digital Britain, 15
DropBox, 34
DTV Services
– Freeview, 30

E

eBay, 17
EE (Orange UK, T-Mobile UK), 33, 50
Eircom, 27, 28, 29
European Telecommunications Standards Institute (ETSI), 24
European Union, 19, 20, 45
– European Commission, 18
– European Regional Development Fund, 16, 18
Everything Everywhere (Orange UK, T-Mobile UK)
– MBNL, 50

F

FastTrack PR, 38
Football Association
– Premier League, 30, 32, 38
France Télécom
– Orange, 24
Freshfields Bruckhaus Deringer, 16
FTTH Council, 20, 21

G

Gartner Group, 43
General Electric Co. (GE)
– NBC Universal
– – National Broadcasting Company (NBC)
– – – CNBC, 37
Genesys, 46
Goldman Sachs, 13
Google, 23, 34
– Android, 34

H

High Court, 29
HTC, 43
Hutchison Whampoa, 50
Hyperoptic, 39

I

IAS 19, 13
Infosys, 54
International Paralympic Committee (IPC)
– Paralympic Games, 32
– Paralympic World Cup, 32
Invest NI, 13
Invest Northern Ireland, 13
ITV, 40

K

KDDI Group, 13
Kent County Council
– Iwade, 19
Kingston Communications (KCOM), 15
KPMG, 43

L

Lehman Brothers, 13
Liberty Global, 30, 40
– Virgin Media, 28, 29, 30, 31, 33, 39, 40

M

Manpower, 19
Misys, 13
Mobile Broadband Network Ltd (MBNL), 50

N

National Health Service (NHS, UK), 13, 45
Network Rail, 17

O

Ofcom, 6, 7, 15, 17, 18, 37, 40, 49, 51, 52, 54
– LLU, 28
– Price controls, 7, 27
– Wholesale Line Rental, 29
OFS, 20
Olympic Games, 32
– London 2012, 32, 41
Oracle, 44

P

Point Topic, 17

R

Red Bee, 37
Royal National Institute of Blind People, 18
Ruckus Wireless, 39

S

Scottish Football Association
– Scottish Premier League, 39
Setanta, 35
Sheridans, 16
SkyDrive, 34
Steelhead Licensing, 23
Suffolk Technologies, 23
SugarSync, 34

T

TalkTalk Telecom Group plc, 21, 28, 29, 31, 33, 34, 53
– Harding, Dido, 53
Technology
– ADSL, 33, 34
– Broadband, 6, 9, 15, 16, 17, 18, 19, 26, 27, 28, 29, 32, 33, 34, 39, 40, 52, 53, 54, 55
– DSL, 29, 34
– Ethernet, 6, 7, 11, 15
– Fibre, 4, 6, 10, 11, 16, 17, 18, 19, 20, 21, 26, 27, 28, 29, 33, 34, 40, 52, 53, 54, 55
– – Fibre-to-the-cabinet (FTTC), 16, 18, 20, 21, 27, 28, 55
– Fibre-to-the-premises (FTTP), 16, 20, 21, 52, 55
– HD, 30
– ICT, 44, 45
– IP, 37, 38, 50
– IPv6, 37, 38
– ISDN, 31
– LLU, 12, 28, 52
– LTE, 17
– Mobile Infill, 18, 54
– Multicasting, 29, 30
– Next-generation access (NGA), 28
– VDSL, 28
– Wi-Fi, 30, 37, 39
Telecom Italia SpA, 24
Telefónica, 13, 24, 49, 50, 52
– Telefónica Europe
– – Mobile data
– – – O2 Online, 39
Tesco, 13, 22, 47

U

UK Athletics, 32

V

Vega, 44
– Ucomline, 44
Verizon Communications, 24
Visa, 43
Vodafone, 28, 49, 50
– Cable&Wireless Worldwide, 49, 50

W

Walt Disney Company, The, 39
– ESPN, 35, 39
Westminster Council, 45
Wiggin LLP, 16
WiLan, 23
– Glasio IP, 23
World Economic Forum, 21
WPP
– Maxus, 32

Y

YouView, 29, 30, 33, 35


Comments

marketing automation software