Mobile World Congress 2013: Alierta renews calls for “level playing field”

24 March 2013

Seismograph, San Juan Bautista Mission by Ray Bouknight, licenced under Creative Commons Attribution

Seismograph, San Juan Bautista Mission by Ray Bouknight,
licenced under Creative Commons Attribution



<i>Telefonicawatch Report #74</i> <b>Extract</b>


Mobile World Congress 2013: Alierta renews calls for “level playing field”

César Alierta, Executive Chairman of Telefónica Group, used his keynote speech at Mobile World Congress (MWC) to renew calls for a change in the regulatory landscape, to “reposition operators in the value chain” and create a “level playing field for all the agents”.

He argued that current regulation overly burdens telecom providers with rules and regulations on investment, while over-the-top (OTT) vendors, such as Skype and WhatsApp, and internet companies such as Facebook and Google, which build their businesses on operators’ networks, “don’t pay anything at all”, and are therefore winning more than their fair share of the revenue from the digital revolution. He called for regulators to create a structure to force all players to share the burden of network investment.

“ The digital revolution has created an ecosystem whose current status quo has resulted in a decline in the freedom of choice of our customers who are locked into closed ecosystems whilst new non-regulated dominant positions have emerged, which is not good, neither for customers, nor the developers or for the sustainable development of the industry. ”
– Alierta.

Alierta’s comments, which were also echoed by Vodafone Group Chief Executive, Vittorio Colao, are the latest in a long-running campaign of calls by European operators for content providers to contribute to the costs of building and maintaining their networks (the so called “Google tax”), especially as increasingly high-bandwidth services, such as high-definition video, place more demands on network resources (Telefónicawatch, 2010.06 and #54).

Rehash of old arguments reflects telcos’ struggles with innovation

The return of operator complaints regarding the supposedly unfair competitive advantage of internet players is somewhat surprising after a period when telcos looked to learn from emerging rivals, rather than restrict them. Previous complaints have also received little sympathy from government and regulators, and did damaged the reputation of major telecoms players with less than sparkling records of regulatory compliance.

In April 2010, a number of operators, including Telefónica and Vodafone, attempted to petition the European Union (EU) to allow the charging of fees to providers of bandwidth-hungry material, but without success (Telefónicawatch, 2010.06). In October 2010, the chief executives of Telefónica, Deutsche Telkom, France Télécom, Telecom Italia, and Vodafone raised the case for changing the peering system in a private letter to Neelie Kroes, the Commissioner for the EU’s digital agenda, but when the matter was raised at a meeting between content providers, operators, and Kroes in March 2011, no consensus was reached.

Then, in June 2012, the European Telecommunications Network Operators Association, a lobby group whose 35 members include Telefónica and Vodafone, was forced to defend proposals to press the United Nations to introduce a new “principle of sending party network pays” (similar to the established system for charging international voice calls, whereby the recipient’s network sets the per-minute-price, to replace the existing system based on unmetered “peered” traffic), after a leak of the proposals led to press allegations of restricting freedom and taxing the internet (Telefónicawatch, #66).

It is notable in Alierta’s most recent comments that he emphasised Telefónica’s support for the principles of ‘net neutrality’ and fair and reasonable access to networks. Clearly, operators are keen to keep up pressure on regulators on the Google tax issue (if nothing else, to perhaps ease regulation in other areas), but are cautious of being portrayed to the public as trying to restrict internet access for their own profit.

Alierta speech highlights the seismic changes underway at Telefónica

Alierta’s complaints, delivered with his typically dour approach to media events, feel to Telefónicawatch like a step back for the Group as it looks to transform towards a digital model, and add a note of negativity to the Telefónica message that it is on the road to recovery.

Telefónica Digital is attempting to create an environment where new ideas, and products and services can be developed and brought to market in a manner that reflects the activities of internet players and app developers, which approach the market with a background in areas such as software development where delivering the product, and then evolving it as needed, takes priority.

One of the major stories Telefónica presented at the Mobile World Congress was around the launch of Tu Go, an attempt to bring OTT services into traditional mobile bundles, a positive approach to the threat of encroaching rivals, which is more likely to see success than re-hashing arguments that have seen little success. Similarly, the enthusiasm shown by many within Telefónica and the industry for Firefox OS, and delivering an open mobile web experience to market, also runs contrary to the rather territorial closed mood of the Executive Chairman’s remarks.

It may be that a more consistent message will materialise as the changing of the guard continues at the telco, a change that appears to be in the offing (see separate report). An alternative to Alierta’s view was provided by Carlos Domingo, Director of Product Development and Innovation for Telefónica Digital. During a presentation at the MWC, Domingo emphasised how operators need to follow the example of, not only innovators, but also telco practices in emerging markets as an alternative to the models developed in Europe.

“ Interoperability is a key advantage that telcos have because interoperability is necessary for these new services to work. But developing the standards that enable interoperability takes too long… There’s a danger that telcos could be left behind. ”

“ In lesser developed markets, operators have learned to do more with less, do it frugally, keep things simple, and act flexibly. Telcos should be copying those approaches and reversing them for their own markets. ”
— Carlos Domingo.

Matthew Key, Chief Executive of Telefónica Digital, was also more reflective on the evolution of telco business models, and favours an open and inclusive approach including competitors and digital collaborators.

“ Despite the realisation by all telcos of the need to become digital to leverage these opportunities, there is a lack of consensus on how to get there. What then is the way forward? I firmly believe it’s around driving open partnerships, and using mobile and digital technology to address pressing social needs. ”
— Matthew Key.

GSMA’s Joyn in danger of becoming an example of old school approach

An example of the challenges of the ‘old way’ for telcos is with Joyn, the Rich Communications Suite jointly developed by operators under the auspices of the GSM Association.

The initiative, while not yet dead, looks increasingly moribund, and had no meaningful positive news of note to declare at MWC after a degree of hoopla at the 2012 event (Telefónicawatch, #63) (although Deutsche Telekom shortly afterwards announced its Joyn launch in Germany, following reports that it was looking at lengthy delays). The standardisation approach appears increasingly backward in an app-driven world, and the indifference to Joyn, and steady stream of delays and disappointments that has accompanied its rollout, compare unfavourably to the responsiveness of Telefónica Digital’s Tu programme (see separate report).

[Further reference: César Alierta: “The rules of the digital world are not yet written” — Telefónica, 25 February 2013; MWC 2013: Operators must open up to keep upTelecomAsia.net, 28 February 2013.]


More info: <b>Try/Buy</b>


About Telefonicawatch

Report: #74
Covering: February-March 2013
Published: March 2013
Next report: April 2013

Ongoing tracking and insight into Telefónica Group; delivering valuable insight into the labyrinth that is Spain’s global telco giant.
A unique monthly report for the industry.

  • Telefonicawatch is the only independent monitor of everything and anything to do with Telefonica Group, worldwide. Nothing else comes close. Thorough, impartial, accessible, and time-saving.
  • Covering not just a leading European and Latin American integrated telecoms group and one of the world's top-five players and its many operating companies, but also its wider interests, including the Atento contact centre business, Vivo in Brazil, Telecom Italia, Portugal Telecom, and China Unicom.
  • Our ‘watch' titles are repeatedly described by clients and end-users as the single most valuable source of third-party sales intelligence, and are considered invaluable by many high-achieving commercial teams and account directors.
  • A unique source of valuable opportunities, knowledge, planning, strategy, and much more, the reports represent both tactical tool and strategic reference, providing input and even a springboard for corporate planning, reporting, and meetings.
  • A ‘must-have' for sales teams focused on high-value sales, maintaining strategic relationships, and managing extended sales cycles. Just one nugget, insight, or validation can pay for the service many times over.
  • Pricing is typically USD $8.2k / EUR 5.7k / UKP £5k per year for an Account Team Licence, and can be tailored to meet your specific needs and situation. Copies of individual reports are also available, priced from UKP GBP £999 (USD $1,650 / EUR 1,100). Multiple purchasing options available, including payment cards.
  • Delivered electronically 10-12-plus times a year, with back issues also available, providing unparallelled reference and insight into major events, strategic initiatives, financials and KPIs.
  • Contact us for further information, including samples and evaluation trial requests. info@marketmettle.com / +44-20-7183-0111.


<b>Contents</b>


Telefonicawatch Report #74 contents

1 Executive brief

4 Telefónica Group

4 FY12 results
4 Group’s year improves, but recovery still a leap of faith
5 Table 1. Telefónica, selected financial data, Q4 and FY12
5 Latin America outgrows Europe
6 Opex up despite late improvements and optimism
6 Global simplification drive boosting cost cutting
6 Cost cutting focused on Europe
7 Capex to be controlled through shared investment
7 Telefónica investment targets growth areas, cuts back legacy spending
7 Managed capex supports continued cash flow
7 Telefónica investing in growth markets and regions
8 Modest guidance largely achieved, in narrowest terms
8 Substantial write-downs add to feeling of Telefónica housekeeping
9 FY12 performance demonstrates Group diversity
Table 10. Telefónica Group, revenue by region, Q1 FY11-Q4 FY12 9
10 Brazil not the whole story for Latin America
Table 11. Telefónica Group, revenue by sub-region, Q1 FY11-Q4 FY12 10
10 Digital performance hidden; Global Resources growing
11 H1 FY12 portrayed as ‘rock-bottom’ but two sides to recovery
12 Álvarez-Pallete sketches out evolving strategy
12 Rise of Álvarez-Pallete
13 Expectations for FY13 cautious despite optimism
13 Telefónica leaves itself room for commercial battles
14 Spain to support Europe performance; efficiencies focus in Latin America
14 Surprises promised to improve debt position
15 Group confident on dividend return in reduced circumstances
15 Telefónica eases debt burden
16 Customer growth slumps, but contract numbers boosted
16 Traditional fixed holds up, but new services disappoint
17 Table 2. Telefónica Group, customer numbers (‘000), Q4 FY12
17 Table 3. Telefónica Group, final client numbers (‘000), Q4 FY12
18 Mobile data accesses flourish, revenue more modest
18 Table 4. Telefónica Group, mobile broadband KPIs, Q4 FY12
18 Data continues to raise revenue contribution
19 Smartphones rise offers revenue boost opportunity
19 Table 5. Telefónica Group, data revenue by region, Q4 and FY12
19 Latin America closes in on Europe data levels
20 Acquisitions and disposals
20 Telefónica UK sells fixed-line business to BSkyB
21 Sale fits Group strategy as Telefónica looks to play to strengths
21 Telefónica reconsiders LatAm IPO
22 Telefónica made no promises, but step-back surprising
23 Telefónica eyes Canal+ acquisition
25 Regulatory
25 EC drops standardisation anti-trust probe
25 Legal
25 Telefónica seeks permission to challenge tax-break ban
26 People
26 People movement highlights

28 Telefónica Digital

28 MWC 2013
28 Alierta renews calls for “level playing field”
28 BYOD
29 Rehash of old arguments reflects telcos’ struggles with innovation
29 Joyn
30 Alierta speech highlights the seismic changes underway at Telefónica
30 Smart Cities
30 Smart Cities demo opened in Madrid
31 GSMA’s Joyn in danger of becoming an example of old school approach
31 Advertising
31 Telefónica ties with Sprint for global advertising
31 Video conferencing
32 Telcos to target based on profiles
32 Privacy across markets will remain a concern
32 Potential market experiencing steady growth
32 Video conferencing
32 HDVC extends membership
33 Cloud services
33 Telefónica expands FeedHenry cloud apps partnership
34 Nodejitsu to resell Telefónica’s Instant Servers
34 Deal a product of Telefónica Joyent alliance
35 Firefox OS
35 Telefónica details Firefox OS launches
35 Telefónica’s main LatAm rival joins Firefox OS
36 Mozilla brings in more partners, unveils first handsets
36 Wayra
36 Wayra UK ties with UnLtd
37 “Dynamic” experience on Everything.me platform
37 Slight delay sees Telefónica launch scope widen, including Europe
38 Generating developer enthusiasm vital to success, to be led by Móvilforum
39 Firefox hopes to gain foothold in low-end device market
40 Telefónica pushes Firefox to fast launch with integral role
41 Firefox OS signs Bango for carrier billing
41 M2M
41 Telefónica launches M2M Connected Metering Platform
41 ‘Big data’ element to solution flagged
42 M2M alliance adds Etisalat; shows progress
44 Telefónica showcases “Thinking Things”
45 Telefónica seeks US partners for M2M and cloud sales
46 Mobile commerce
46 Telefónica showcases NFC payments
46 Telefónica keeping partner options open
47 Vivo trials NFC payments
48 OTT
48 Telefónica hopes to disrupt and innovate with Tu Go
48 Launch welcomed as sign of fresh telco thinking, but work to be done
49 Telefónica Digital Insights
49 More customer behaviour analysis tools demonstrated
50 Customer monitoring by camera could spark new privacy worries
50 Telefónica I+D
50 Telefónica and Infinera showcase 10Tbps fibre capacity
50 Telefónica demos voice analysis engine
51 Telefónica Ventures
51 Telefónica acquires Axismed
51 Telefónica demos voice analysis engine cont’d
52 Latin America Telefónica’s great hope for eHealth

53 Telefónica Global Resources

53 Networks
53 O2 Germany demonstrates VoLTE-to-3G call handover
54 Telefónica trumpets expanded role for Wi-Fi
54 Wi-Fi and LTE offer opportunities to better lock in customers
55 Partners
55 Telefónica secures $1bn credit facility from Ericsson
56 NEC ties on network virtualisation
57 Telefónica deepens ties with Sony Mobile
57 Suppliers
57 HP supports Vivo customer activation
58 Telefónica awards Ericsson 4G network contract
58 Telefónica Chile selects NSN for 4G network

59 Telefónica Latinoamérica

59 FY12 results
59 Latinoamérica sees growth outside Brazil
59 Table 6. Telefónica Latinoamérica, financial highlights, Q4 and FY12
60 ‘Next 6′ show mix of local strength and emerging potential
61 Table 7. Telefónica Latinoamérica, revenue and OIBDA by country, Q4 and FY12
62 Contract growth highlights potential for data
62 Table 8. Telefónica Latinoamérica, customer numbers (‘000), Q4 FY12
62 Regional
62 Telefónica selects Syniverse for roaming services
62 Argentina
63 Brazil
63 FY12 results: Telefónica to find growth through upgrades
63 Table 9. Telefónica Latinoamérica, Brazil, financial results, Q4 and FY12
63 Telefónica|Vivo fined for missing quality targets
64 Customer base grows, but year ends on low
64 Table 10. Telefónica Latinoamérica, Brazil, customer numbers (‘000), Q4 FY12
66 Vivo signs network-sharing agreement with Claro
67 Brazil to allow LTE in 700MHz band…
67 …move brings Brazil in line with operator wishes and regional trend
67 …but Telefónica sceptical of imminent auction
68 Chile
68 Chile to auction 700MHz spectrum for 4G use
68 Colombia
69 Movistar unveils plans for IPTV eCommerce
69 Peru
69 Peruvian regulator proposes right to amend licence terms
70 Venezuela
70 Venezuelan devaluation to cut FY12 profit by EUR438m

71 Telefónica Europe

71 FY12 results
71 Europe keeps shrinking while Spain recovers
71 Spain: the principal drain on European growth
72 Table 11. Telefónica Europe, financial highlights, Q4 and FY12
72 Table 12. Telefónica Europe, revenue and OIBDA by country, Q4 and FY12
73 Contract increasingly the norm for European mobile
73 Table 13. Telefónica Europe, customer numbers (‘000), Q4 FY12
74 Czech Republic
74 ČTÚ suspends 4G auction over excessive bidding
75 Germany
75 FY12: Germany remains Europe’s star pupil
75 Table 14. Telefónica Germany, financial results, Q4 and FY12
75 Contract numbers rise as mobile keeps growing
75 Table 15. Telefónica Germany, customer numbers (‘000), Q4 FY12
76 Telefónica Germany launches new data-focused tariffs
76 Ireland
77 Spain
77 FY12 results: Fusión trumpeted as cause for good cheer
77 Table 16. Telefónica España, financial highlights, Q4 and FY12
78 Table 17. Telefónica España, customer numbers (‘000), Q4 FY12
78 Fusión off to flying start, but no quick fix
79 Telefónica ties with SARquavitae for telecare services
80 Telefónica ties with Sant Joan de Deu hospital
80 Line rental to rise in Spain
81 Telefónica launches cloud-based Virtual PC desktops
81 NEC relationship returning to the fore
81 Prisa and Telefónica fined for Trio Plus breach
82 Telefónica promotes virtual hard drives
82 Movistar introduces new customer service innovation
82 Vodafone suffers from impact of Fusión
83 Telefónica contact centre strategy keeps local element
83 Telefónica selects Affinion for loyalty programmes
83 CMT requires Telefónica to provide mobile access to Ono
85 United Kingdom
85 FY12: UK still recovering from earlier misjudgements
85 Table 18. Telefónica UK, financial results, Q4 and FY12
85 Mobile mix improves as broadband declines before sale
85 United Kingdom
86 Table 19. Telefónica UK, customer numbers (‘000), Q4 FY12
86 Telefónica acquires UK 800MHz spectrum
86 Table 20. UK spectrum auction results
87 O2 losing out in new landscape?
87 Table 21. Summary of UK operators’ post-auction spectrum holdings
87 O2 happy with smaller share, or are alternative plans afoot?
88 O2’s 4G network strategy yet to emerge
88 O2 wins East Coast contract
89 O2 and BT getting closer again
89 O2 Partner Academy launches digital training
90 Ofcom to consult on spectrum liberalisation for 4G
90 Liberalising 900MHz, 1800MHz, and 2100MHz spectrum
90 900MHz power increase
90 Likely outcome
91 Potential impact of spectrum liberalisation on 4G auction
91 Main benefit in increased flexibility
92 O2 buys 2e2 managed services business
93 O2 to focus on mobile content
94 Weve signs new brands; adds Voda customers
95 New Chief Executive appointed
95 O2 Health launches Help at Hand to the public

96 Associates and investments

96 Telecom Italia
96 Telecom Italia announces FY12 results
97 Table 22. Telecom Italia Group, financial highlights, FY12
98 Debt reduction misses targets
98 Three-year plan
98 China Unicom
99 TI sells La7 stake to Cairo for EUR1m
99 Sale follows lengthy negotiations

100 Index


<b>Index</b>




Telefonicawatch Report #74 index

Symbols

3GPP, 32, 54

A

Acme Packet, 53
Affinion International, 83
Alcatel-Lucent, 32
América Móvil, 7, 14, 35, 36, 37, 66
- Claro, 66, 67, 68
- Slim, Carlos, 35
- Telmex Internacional (Carso Global Telecom SAB)
- – Teléfonos de México (Telmex), 69
Anatel, 63, 66, 67, 68, 97
Apple, 19, 28, 33, 35, 86
- iOS, 28, 33, 35, 38, 48
- iPhone, 19
Arduino, 44
Asati, 99
AT&T, 10, 42
AxisMed, 79, 80, 95

B

Bain Capital, 83
Banco Itaú, 47
Bango, 41, 46
Biouniversal, 30
BlackBerry App World, 41
BNP Paribas, 55
Bouygues Telecom, 38
Bradesco, 47
BSkyB, 12, 16, 20, 85
BTG, 40
BT Group, 20, 21, 32, 54, 86, 89, 93
- BT Wholesale, 89

C

Cairo Communications, 99
- La7, 99
CaixaBank, 46
China Merchants Bank, 99
China Mobile, 98
China Telecom, 98
Cielo, 47
Cisco Systems, Inc., 97
Clessidra, 99
CMT (Spain), 82, 83
CNC (Spain), 23
Cofetel (Mexico), 68
Communications Workers Union, 20
Consob (Italy), 99
CTERA Networks, 82
CTU (Czech Republic), 74

D

Daisy Group, 92
Deutsche Telekom, 25, 31, 32, 36, 40, 42
- T-Mobile, 74, 90
- – Czech Republic, 74

E

EA, 36
East Coast, 88
Entel, 68
Equinox Converged Solutions, 99
Ericsson, 32, 53, 54, 55, 56, 58, 66, 68
Etisalat, 35, 36, 38, 42
European Union, 25, 29, 74, 76, 90
- European Commission, 25, 74, 95
- – Kroes, Neelie, 29, 74
- European Court of Justice, 25
Everything Everywhere (Orange/T-Mobile UK), 90

F

Facebook, 28, 36, 41, 50
Fédération Internationale de Football Association (FIFA), 66, 67
FeedHenry, 33
France Télécom, 25, 29, 32, 42, 82
- Orange, 21, 32, 83, 90

G

Gartner Group, 32
GeeksPhone, 36
Gemalto, 46, 47, 99
Generali Assicurazioni, 77
Giesecke & Devrient, 42
Google, 28, 29, 33, 35, 41, 50, 86, 95
- Android, 28, 33, 35, 38, 39, 48, 57, 78
Grupo Santander
- Santander, 26, 55
GSM Association (GSMA), 25, 31, 32, 46, 48
- joyn, 25
- Mobile World Congress, 28, 29, 30, 31, 32, 35, 36, 41, 42, 44, 46, 48, 50, 54, 88

H

Hewlett-Packard, 27, 57
Hospital Italiano, 52
Huawei, 32, 35, 39, 53, 66
Hutchison Whampoa, 36
- H3G
- – Three Ireland, 26
– – UK, 86, 87, 90, 93, 94

I

IBM, 45
Infinera, 50
Informa plc
- Ovum, 76
Inter-American Development Bank, 52
Italtel, 32
Iusacell, 7, 60
IZO, 82

J

Jasper Wireless, 42
Jazztel, 7
Joyent, 34
Joyn, 25
JVCO, 96

K

KDDI Group, 36
KT Corporation, 36

L

LG, 35, 54
LinkedIn, 27
London Stock Exchange, 46

M

MasterCard, 46, 47
Mediapro, 23
Mediaset, 22, 23
MFS Payment Services, 47
Microsoft, 33, 41, 69, 81
- Skype, 28, 49
- Windows Phone, 33, 39, 41
- Windows Phone 7, 33
Minicom, 67
Morrisons, 94, 95
Mozilla, 32, 35, 36, 37, 38, 39, 40, 41
- Firefox, 13, 19, 30, 32, 35, 36, 37, 38, 39, 40, 41, 57, 62
- Firefox OS, 13, 19, 30, 32, 35, 36, 37, 38, 39, 40, 41, 57, 62
MTV, 36, 99
MVNOs, 83, 94

N

National Health Service (UK), 95
NEC, 56, 81, 82
Network Rail, 88
News Corp.
- BSkyB, 12, 16, 20, 85
NICE Systems, 82
NII Holdings, Inc., 68
Nike, 94, 95
Nodejitsu, 34
Nokia, 33, 36, 39, 53, 58
- del Rivero, Marieta, 57
- Lumia, 39
Nokia Siemens Networks, 53, 58
NTT, 42
- DoCoMo, 42

O

Ofcom (UK), 86, 87, 88, 89, 90, 91
- DMS (formerly MitCo), 87
Olivetti, 97
Ono, 83
Osiptel, 69

P

Pinsight Media+, 31
Plano Nacional de Banda Larga (Brazil), 67
Polycom, 32
Portugal Telecom, 88
- TMN, 36
PPF, 74
- Kellner, Petr, 74
PPF Group, 74
PPR S.A. (Pinault-Printemps-Redoute)
- FNAC, 79
Prisa, 23, 81
- Digital+, 23
Canal+, 23
Publicis Groupe, 31, 78

Q

Qualcomm, 36, 40, 53, 54
Quanta Computer, 32

R

Rackspace, 45
Regions
- APAC
- – Australia, 42, 68
– – China, 35, 36, 38, 98, 99
– – Japan, 42, 68
– – Malaysia, 35
– – New Zealand, 68
– – Singapore, 42
- EMEA
- – Czech Republic, 26, 27, 46, 74
– – Europe, 4, 5, 6, 7, 9, 10, 11, 12, 14, 15, 16, 17, 18, 19, 25, 26, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 40, 45, 46, 52, 54, 71, 72, 73, 74, 75, 76, 77, 82, 90, 95
– – France, 25, 29, 32, 42, 82
– – Germany, 12, 14, 31, 33, 46, 51, 53, 73, 75, 76
– – Hungary, 36
– – Ireland, 8, 26, 33, 37, 76, 87
– – Israel, 82
– – Italy, 8, 22, 23, 96, 98, 99
– – Netherlands, 42
– – Poland, 36
– – Russia, 35, 42
– – Slovakia, 27, 46
– – Spain, 4, 6, 7, 10, 11, 12, 13, 14, 15, 16, 22, 23, 25, 27, 35, 36, 37, 40, 46, 52, 55, 71, 73, 77, 78, 79, 80, 81, 82, 83
– – UK, 7, 12, 14, 16, 20, 21, 26, 32, 33, 36, 48, 52, 54, 56, 58, 74, 80, 85, 86, 87, 88, 89, 90, 92, 93, 94, 95
- Latin America, 4, 5, 6, 7, 8, 10, 13, 14, 15, 16, 18, 19, 21, 22, 26, 31, 35, 37, 38, 45, 46, 51, 52, 55, 60, 62, 67, 68, 70
- – Argentina, 48, 60, 61, 62, 67, 68, 96, 97
– – Bolivia, 67, 68
– – Brazil, 4, 7, 10, 12, 14, 16, 22, 35, 36, 37, 46, 47, 48, 51, 52, 57, 59, 60, 61, 63, 65, 66, 67, 68, 79, 80, 96, 97, 98
– – Central America, 61
– – Chile, 51, 55, 60, 61, 67, 68
– – Colombia, 14, 35, 37, 60, 61, 67, 68
– – Costa Rica, 67, 68
– – Ecuador, 14, 26, 61, 67, 68
– – Mexico, 7, 14, 36, 37, 60, 61, 67, 68
– – Panama, 67, 68
– – Peru, 60, 61, 69
– – Uruguay, 61, 67, 68
– – Venezuela, 8, 35, 37, 60, 61, 70
- North America
- – Canada, 42
– – USA, 31, 45, 82
Research In Motion, 33
- BlackBerry, 33, 41
Royal KPN, 32, 42
Royal National Institute of Blind People (UK), 85
Ruckus Wireless, 88

S

Samsung, 28, 54
Sant Joan de Deu, 79, 80, 95
Sina, 98
Singapore Telecom, 36, 42
Société Générale, 55
Sogecable, 81
Sony, 35, 46, 53, 54, 57
- Sony Mobile, 35, 46, 53, 54, 57
Sprint Nextel, 31, 32, 36, 42
Standard and Poors, 98
Subtel (Chile), 68
Sunrise, 38
Swisscom, 82
Syniverse, 62

T

Technologies
- 2.5G, 67
- 2G, 7, 53, 58, 90
- 3G, 7, 36, 53, 57, 58, 62, 66, 79, 88, 90, 91, 98
- 4G
- – LTE, 7, 12, 14, 20, 21, 53, 54, 55, 56, 57, 58, 66, 67, 68, 70, 74, 76, 86, 87, 88, 89, 90, 91, 93, 96, 98
- ADSL, 17, 78
- Bring Your Own Device (BYOD), 28, 81
- Broadband, 7, 14, 16, 17, 18, 20, 21, 53, 62, 63, 67, 68, 73, 75, 77, 78, 82, 85, 87, 89, 97
- Business/Operations Support Systems (BSS/OSS), 57, 58
- Cloud computing, 30, 42
- eHealth, 42, 51, 52, 79, 80, 95
- Femtocell, 48, 87
- GPRS, 44
- GPS, 95
- GSM, 7, 25, 31, 44, 48, 53, 58, 62
- high definition (HD), 31, 53
- High Definition Video Conferencing, 32
- IaaS (Infrastructure as a Service), 33
- ICT, 92
- IP, 45, 54, 56, 69, 88
- IPTV, 69
- LLU, 17, 78
- M2M, 27, 30, 33, 41, 42, 44, 45, 79
- Mobile broadband, 18
- NFC, 46, 47, 75, 99
- PaaS (Platform as a Service), 34
- Rich Communications Suite, 29, 40
- SIM, 42, 45, 75, 76, 79, 96, 99
- smart metering, 44
- SMS, 18, 51, 76
- TD-SCDMA, 98
- Telematics, 77
- TV, 16, 17, 23, 62, 65, 73, 74, 75, 78, 81, 87, 99
- UMTS, 53
- VoIP, 88
- VoLTE, 53
- Wholesale line rental, 78
- WLAN
- – WiFi, 21, 48, 49, 54, 87, 88
Telecom Italia, 8, 22, 25, 29, 32, 36, 38, 96, 97, 98, 99
- Entel, 68
- Luciani, Luca, 96, 97
- Telecom Italia Media, 99
- TIM Brasil, 66, 67, 96, 97
Telefónica Group, 4, 5, 6, 7, 9, 10, 12, 13, 14, 15, 16, 17, 18, 19, 21, 22, 25, 27, 28, 32, 35, 36, 40, 45, 52, 53, 54, 55, 56, 57, 70, 77, 78, 79, 80, 82, 85
- Associates and investments
- – China Unicom, 35, 36, 38, 98, 99
– – Digital+, 23
– – Joyent, 34
– – Sogecable, 81
– – Telecom Italia, 8, 22, 25, 29, 32, 36, 38, 96, 97, 98, 99
- Atento, 83
- Digital, 10, 11, 21, 26, 27, 28, 30, 31, 33, 34, 37, 38, 40, 41, 42, 44, 45, 46, 48, 49, 50, 51, 52, 77, 79, 80, 81, 89, 95
- – BlueVia, 41
– – Dynamic Insights, 45
– – Everything.me, 37
– – Health, 80, 95
– – Joyent, 34
– – joyn, 25
– – M2M, 27, 30, 33, 41, 42, 44, 45
– – Mobile advertising, 94
– – Mobile commerce, 26, 76, 94
– – OTT, 28, 30, 48, 49, 54
– – Smart Steps, 49, 51
– – Telefónica Digital España, 26
– – Telefónica Digital Insights, 49
– – Telefónica I+D, 50, 51
– – Telefónica Ventures, 51
– – Terra, 36, 62
– – Tu, 12, 21, 30, 31, 48, 49, 54, 88
– – Tu Go, 12, 21, 30, 48, 49, 54, 88
– – Wayra, 36, 37, 38
– – Weve, 26, 27, 32, 94, 95
- Directors
- – Linares, Julio, 6
- Europe
- – 2e2, 92
– – Avanza (Spain), 83
– – Be Un limited (UK), 20
– – Czech Republic, 15, 72, 74
– – Germany, 27, 53, 58, 72, 75, 76
– – Ireland, 8, 26, 71, 72, 76
– – O2, 10, 12, 20, 21, 26, 49, 51, 53, 54, 58, 74, 75, 76, 80, 85, 86, 87, 88, 89, 90, 91, 92, 93, 94, 95
– – O2 Group, 54
– – Spain, 11, 12, 23, 26, 30, 56, 72, 77, 78, 80, 81, 82, 83
– – Telefónica Deutschland, 53
– – Telefónica Soluciones, 26
– – Think Big, 85
– – UK, 20, 21, 26, 48, 55, 58, 72, 75, 85, 86, 87, 88, 89, 90, 91, 92, 93, 94, 95
- Executives
- – Abella, Fernando, 46
– – Alierta, César, 7, 11, 12, 14, 22, 28, 29, 30, 31, 35
– – Álvarez-Pallete Lopez, José María, 6, 11, 12, 22, 78
– – Birkenhead, Simon, 31
– – Blanco, Enrique, 53, 56
– – Caputo, Marcelo, 45
– – Casas, José Manuel, 26
– – Castillo Sanz, Eva, 22, 26
– – Conway, Andrew, 58
– – Devonshire, Simon, 36
– – Domingo, Carlos, 30, 38, 39
– – Dowd, Ben, 92
– – Dunne, Ronan, 12, 20, 86, 93
– – Evans, Mark, 26
– – Fernandez-Palacios, Juan, 50
– – Fernández Valbuena, Santiago, 63, 67
– – Figueroa, Paula, 69
– – Figuero, Paula, 69
– – Flanders, Nikki, 80
– – Folgueiras, Andrea, 27
– – Garcia Cuartango, Araceli, 27
– – Gil Lizasoain, Elena, 62
– – Goulu, Juan, 26
– – Key, Matthew, 30, 37, 51
– – Lawton, Paul, 89
– – Marsden, Tim, 27, 33, 34, 45
– – McManus, Derek, 26
– – Nadal, Javier, 26
– – Navas, Francisco Javier, 26
– – Osborne, Paul, 88
– – Schuster, Rene, 76
– – Sear, David, 26, 95
– – Skop, Martin, 27
– – Soro, Mario, 82
– – Valente, Antonio Carlos, 66
– – Vilá, Ángel, 22
- Ex-executives
- – Cruickshank, Nancy, 26, 94, 95
– – Gray, Danuta, 26
- Global Resources, 6, 53, 57
- – Cornerstone Telecommunications Infrastructure, 7, 26
– – Telefónica Global Solutions, 31
– – Telefónica International Wholesale Services, 50
- Latinoamérica, 5, 9, 17, 18, 19, 22, 35, 50, 59, 60, 61, 62, 63, 65, 67
- – Argentina, 52, 62
– – Brazil, 16, 27, 47, 51, 55, 57, 63, 65, 66, 67, 68
– – Chile, 58, 69
– – Colombia, 26
– – Movistar Negocios, 69
– – Peru, 69
– – Telefónica Empresas, 26
– – USA, 45
– – Venezuela, 60
– – Vivo, 15, 47, 57, 63, 66
- Latinoamérica, 62
- Products and services
- – Aplicateca, 82
– – DUO, 69
– – Fusión, 11, 12, 77, 78, 80, 82, 83
– – Genion (Germany), 76
– – Global Video Platform, 69
– – Imagenio, 23
– – Instant Servers, 33, 34
– – mpass, 75
– – O2 Blue, 76
– – O2 Health, 80, 95
– – O2 Money, 76
– – O2 More, 94
– – O2 o, 10, 51, 76, 89
– – O2 TV, 74
– – O2 Unify, 88, 92
– – O2 Wallet, 75
– – pay-TV, 14, 20, 22, 23, 65, 73, 75
– – Priority Moments, 88
– – Side by Side, 80
– – TRIO, 81
– – Visual Voicemail, 48
- Telefónica Ingenieria de Seguridad, 62
- Wayra, 36, 37, 38
Telefónica Group
- Europe
- – Spain, 80
Telemar
- Oi, 63, 66, 67
Telenor, 35, 36
TeliaSonera, 42
Telkom, 29
Telstra, 42
Tesco, 94
- Tesco Mobile, 94
Tigo, 68
Travelex, 26, 95
TVA, 16
Twitter, 36

U

Unilever, 31
United Nations, 29
UnLtd, 36

V

Verizon Communications, 42
- Verizon Wireless, 42
Viber, 48
Vimpelcom, 42
VimpelCom, 36
Virgin Group, 94
- Virgin Mobile, 94
Visa, Inc., 46, 76
- Visa Europe, 46
Vodafone Group, 7, 21, 25, 26, 27, 28, 29, 32, 42, 74, 76, 82, 83, 86, 87, 90, 91, 94
- Czech Republic, 74
- Germany, 76
- Ireland, 26
- Spain, 82
- UK, 26, 86, 87, 90, 94
VTR, 68

W

Walt Disney, 36
WhatsApp, 28, 48
Wirecard, 75
WIT Software, 29
WPP plc, 31

Z

ZTE, 32, 35, 36, 39, 98


Comments

marketing automation software